Trip management

Semel provides the Customer with information and travel management software as a comprehensive service, also covering all other software and database applications and licenses required to use the aforementioned program.

Contact is a scalable system that enables low-cost implementation for small companies as well, by selecting only the necessary features to suit the needs of the application. In addition to fixed in-vehicle devices, a tablet or phone with an Android operating system can also be connected to the system. You can also easily integrate Semel Web booking and Bookataxi subscription into one entity.

Trip management

Customer profiles and management

Web interface for customer profiles, payment instruments and identifiers for multiple uses

Operating

Travel management, brokerage, back-end accounting and tracking software for efficient travel management.

Reporting

Web-based payment transaction and settlement data tracking and management system.

Customer profiles and management

Semel CF software is part of a travel management system that manages customer profiles, creates travel entitlements, payment identifiers and cards.

The passenger's travel rights are based on a customer profile, which defines, among other things, travel amounts, deductibles, the right to travel alone, permitted additional payments and whether the passenger has the right to an escort. The passenger's travel rights are managed in a versatile way and can be defined individually. The subscriber manages the travel rights completely as an electronic service, using a web user interface. The visibility of the user interface can be limited by municipality and law at the user level. The operator's intermediary always has a real-time view of the passenger's travel balance.

The passenger can verify the travel entitlement with a travel card, but the system also allows travel without a travel card, in which case the travel entitlement is confirmed by the intermediary center at the order stage.
The electronic travel entitlement management system enables decisions, changes and updates to take effect immediately without the delay of delivering travel cards.

Semel Contact dispatching system

Semel Contact dispatching system has been introduced to an increasing number of taxi companies or travel service operators during the las decade. Contact is a reliable dispaching system that allows the call center to comprehensively manage the forwarding of various orders to vehicles. With the help of the system, you can efficiently control service traffic, contract and taxi traffic, and efficiently combine trips with each other.

Semel Contact is a scalable system that enables cost-effective deployment even for small numbers of cars by selecting only the necessary features to suit your needs. In addition to fixed car equipment, the system can also connect, for example, a tablet or phone with an Android operating system.

Semel Contact as a trip management system

The Semel ride-hailing system can be flexibly supplemented into a travel management system by adding customer profile processing software, thus achieving a complete system for managing and directing, for example, transportation paid for by society.

An essential part of the Semel trip management and trip combination system is the special features related to passenger identification and travel rights, which are called customer profiles. Passenger-specific travel rights and other rights and obligations related to travel are defined in passenger-specific decisions, for example, based on the Social Welfare or Disability Services Act. When the system is implemented, customer profiles can be transferred to the system as existing decisions, for example using an Excel spreadsheet.

After the system is implemented, customer profiles and travel rights are managed using web-based software on a customer-specific basis as decisions are made.

In a trip management system, costs per passenger can be determined either by background calculations or by using the taximeter in the vehicle.

Semel Contact in socially paid transportation

The direct reimbursement procedure applies to trips made by insured persons in Finland due to illness, pregnancy or rehabilitation arranged by Kela, which are ordered from a taxi booking centre. If the customer orders a taxi from somewhere other than a taxi booking centre providing direct reimbursement services, the customer pays the entire price of the taxi trip themselves and applies for reimbursement from Kela afterwards, together with the necessary attachments. These trips are not included in the direct reimbursement procedure and direct reimbursement is therefore not mandatory for customers.

In the direct reimbursement procedure, customers order taxi trips reimbursed by Kela from a single order center throughout the hospital district. In this case, basic information about the person and the trip is generated in electronic form when ordering. The system combines the trips that can be combined, each one-way trip is identified by an order ID created by the order center. The car's payment information is generated by the taximeter and the trip-specific order ID is added to it. At the order center, the order and payment information is combined, creating the same information electronically as that submitted to Kela on forms in the proxy procedure. The combined information is delivered to Kela's front-end server for processing the travel reimbursement.

Semel has delivered Contact order brokerage systems as well as Invoice Processing and Semel “Kela” Services payment systems to several regions.

Do you work in the public sector?

Semel Invoice Processing

Semel Invoice Processing (IP) is a comprehensive and highly automatic central software for the needs of taxi companies’ financial management. With the help of the IP: s easy to use and modern user interface the company can control the payment transactions events and exploit the reports for operational developments. The system has diverse interfaces on both private- and public-sector systems. From the system we can direct the driving events automatically, for example, to the travel management systems.

Transactions can be automatically routed to travel management systems, for example. Semel IP produces invoicing and settlement data for the operator and enables automatic monitoring of the accuracy of data content and pre-checks on the content.

The payment transaction solution provided by Semel Oy can also be connected to invoicing software at the customer's choice. Procountoror Microsoft's Dynamics NAV or BC products can also be an excellent choice . Dynamics NAV -- BC.